ORDER PROCESSING, SHIPPING & RETURNS
Learn more about how we process orders & all things related to our shipping & return policy.
Can I cancel my order?
We are unable to change or cancel an order after you've placed it.
When will my order ship out?
Please allow up to 3 business days for processing before your order is shipped out for delivery.
My package was lost/stolen...
We know carrier issues and delays can happen.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
Please note, JOJOGLAMROOM is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact the carrier to investigate.
Can I make an exchange or return?
At this time, we are unable to process returns and exchanges. All sales are final.
If there's a problem with your order, please reach out to customer service here.
Can I get overnight shipping?
We offer express shipping at checkout for the fastest delivery.
FINDING THE PERFECT HAIR
Little indecisive? Don't know what style is best for you?
How long does my natural hair have to be to wear extensions?
For bundles and tape-ins— we recommend for your hair to be at least 5-6 inches (this is around neck length) in order for the extensions to blend naturally. If your hair is any shorter, you may experience some trouble with hiding the wefts in your hair.
However, for wigs, closure, and frontal sets it can be any length since your entire hair will be hidden.
What is the difference between a frontal and closure unit?
The major difference between lace frontals and lace closures are the size. Closures are typically 4 x 4 inches. While frontals are typically 13 x 4 inches. Lace frontals are bigger mainly because they are designed to cover the entire hairline.
Lace closures are smaller because their primary purpose is to close off an installation hence the name closure. Closures typically only cover a horseshoe size portion at the top or front of an installation.
The main benefit of choosing a lace frontal is its unmatched styling versatility. Wearing a lace frontal can allow you to achieve a styling option that a closure doesn't; frontals allow you to wear pulled-back hairstyles. Closures only cover a small portion of the front of the installation making it impossible to pull back the sides without exposing tracks. A lace frontal covers the entire hairline and will allow you to achieve a seamless style that you can pull back off of your face.
Advantages: Both closures and frontals can be sewn in or constructed into a wig. They can then be sewn down around the edges or worn as a removable wig with a band and laid down with some hair gel for added versatality.
Ultimately, a wig with a frontal will provide its wearer with the most styling versatility, but closures remain the most appropriate option for simple everyday looks (like ones with a middle part) and/or for those who wish to maintain an exact style.
Besides, another difference between the two is that lace closures are sewn into place while lace frontals are generally meant to be bonded in place. While both can be placed either in front or behind the hairline, lace frontals are commonly placed in front of the hairline usually because they are bonded.
Which texture will mimic my natural hair best?
We advise giving your natural hair a fresh wash & paying attention to the curls or texture once it is dry to find a pattern that looks most similar.
If you need help choosing, send us a DM @jojoglamroom
Can I color JGR extensions?
Yes! You can color all of our virgin hair extensions including bleaching and toning, but we highly recommend that coloring is done by a licensed cosmetologist.
Are JGR hair extensions virgin, human hair?
Yes, all of our hair extensions are premium virgin hair.
How can I compare extension methods to find what's right for me?
Here's a quick guide to give you some insight on each hair extension method to decide what's best for your routine & lifestyle:
Tape-Ins
Quick and easy to apply, lightweight and invisible as they lay flat on the head. Biggest advantage of tape-ins is that they are reuseable and suitable for very thin to thick hair and give a natural, seamless look blended with majority of your natural hair. No natural hair is tucked or braided.
One method to apply tape-ins with adhesive.
Cost + Maintenance: $$$$
Bundles
Most of our bundles are a natural black color. If you are looking to add length, volume, and style to your hair with very minimal leavout— bundles are a great option as you can cut it, dye it, and style it and not have to style majority of your natural hair. There are many installation methods to install bundles as well. Some choose to cut the bundle into manageable pieces while others prefer sewing the bundle into a braided base, by folding it back and forth.
Bundles can also be converted to clip-ins or wigs over time.
Cost + Maintenance: $$$
Frontal Set
This method is very durable + breathable— helps cover baldness due to aging or other health conditions and is considered a protective style as leave-out is very minimal.
Our HD frontal is also pre-plucked with baby hairs with enough room to easily part. If you love versatality or trying new hair colors, this is the best method.
Cost + Maintenance: $$$
Closure Set
This method is used to sew in or bond in at your preference. Our HD Closure is pre-plucked with room to create a middle or side part while using the bundles. Protective style. This style is also very low-maintenance— perfect for trying different hair colors and styles.
Cost + Maintenance: $$
Wigs
Perfect for wearing many styles and colors on a frequent basis. Easy to install with no leaveout. Protective style.
Cost + Maintenance: $$
Do tape-ins damage your hair?
If tape-ins are not applied or cared for properly, this can cause breakage or damage to the natural hair. Ensure your hair is healthy enough to hold or bond with the adhesive and first-time wearers should do a full inspection after the first removal to check for any damage.
Furthermore, the biggest mistake people often make is incorrectly applying or removing tape-in hair extensions on their own at home. Please seek a professional hairstylist for maintenance and removal.
Which hair extension method is the most low maintenance?
Our frontal & closure sets are considered the most low-maintenance as intended leave out is very minimal.
INSTALLATION & MAINTENANCE
How to properly care for & maintain your JOJOGLAMROOM extensions.
How long will the quality of my hair extensions last?
With the proper hair products and closely following our hair care guide, our extensions can last up to 12 months.
Overall, the quality and lifespan of any hair extensions depends on how well you maintain and take care of it everyday.
How many tape-in packs should I purchase?
Each tape-in pack comes with 9 adhesive tabs. We reccommend purchasing, 3-5 packs for a full, voluminous look.
What should I do to protect my hair overnight?
In general, we highly advise wearing silk hair bonnets and tieing a soft, scarf around your edges to protect your hair from tangling, shedding and matting.
To control frizziness overnight with curly textures, we reccommend twisting the hair into parts and moisturizing the hair with a spray bottle before bed.
Can I use heat products on my extensions?
Yes— but always use a heat protection spray, oil, or hair serum to protect the hair from heat damage.
Can I remove my extensions at home by myself?
Please do not remove your extensions at home by yourself, it is always best to go to a professional to remove them to protect your natural hair from breakage and damage.
Can I swim, play sports or workout with my extensions installed?
Yes! You can swim with our extensions, wash the hair afterwards and moisturize with a deep conditioner. Chlorine from swimming pools, salt from ocean water, and dirt in all bodies of water can be damaging to your hair extensions, if not rinsed out immediately after the activity.
When playing sports and working out, we advise our customers to avoid heavy rountines where sweat can become excessive while wearing our frontals, closures and wigs. Excessive sweating can cause installations to lift and dry out the extensions since sweat is salty and acidic.
To increase the lifespan of your extensions, try to minimize their exposure to sweat and very hot outdoor temperatures.
What are some must-know maintenance tips?
Refer to our hair care guide here
What products do you reccommend for washing & conditioning the hair?
We recommend using a clean shampoo with natural ingredients and to avoid shampoos that contain too much oil and protein.
Stay completely away from any hair products that contain sulfate, alcohol, silicone, and parabens.
Here are our top recommendations:
- Beauty Works Pearl Nourishing Argan Oil Shampoo
- OGX Shampoo Nourishing Coconut Milk Shampoo
- Shea Moisture Raw Shea Retention Shampoo
- Pureology Hydrate Shampoo
- Redken Colour Extend Magnetics Shampoo
WAIST TRAINERS
Learn more about our luxury waist trainers.
How do waist trainers work?
Waist trainers work with just the right amount of compression and support to cinch in your waist and help you improve your posture. Also, with proper exercise and physical activity it helps the stomach sweat and reduces inches in the waist.
What are the benefits of a waist trainer?
Over time, waist training can help you improve your posture and it can also have a sculpting effect on your waist that enhances your curves. It can even be a great option for more postpartum support. Curious about waist trainer benefits? Try one! Just make sure to choose the style and size that fits best with your needs.
Are waist trainers safe to wear?
The short answer is: Yes! The slightly longer answer is: as long as you practice what we at JGR call “safe and sane” waist training practices, waist training is perfectly safe. Waist training only cinches in the two lower floating ribs of your body, which are intended to move anyway.
If you ever feel too uncomfortable, we highly advise removing the waist trainer, readusting the trainer or going up a size.
Can waist trainers improve your posture and sculpt your waistline?
Yes, waist trainers are known for sculpting and maintaining your waist shape/size.
Over time, a waist trainer can help your body become more upright and balanced.
What size should I get?
Refer to our waist trainer size guide here
How can I ensure I'm properly waist training?
Here are some ways you can effectively waist train to start seeing results.
- Fuel your body with water and a well-balanced diet
- Train at your own pace where it feels comfortable
- Wear your waist trainer daily underneath your clothes for 8 hours
- Keep a waist training journal to track your waist measurements with photos
- Give yourself a break— you don't have to train 7 days a week.
Pro Tip: Use the same soft measuring tape to insure that your measurements are consistent.
How long until I see results with waist training?
We have seen waist training transform women’s figures, but there isn’t an exact formula to how long and how much a waist trainer can get results when supplementing with exercise and a balanced diet. Commitment, lifestyle and even genetics all play a role.
Primarily, it all depends on how consistent you are in achieveing your waist goals. The more frequent the waist trainer is worn, the faster you will start seeing results. On average, most tend to see long-term results from waist training 8-10 hours a day, 5-7 days a week consistently within a month.
Should you sleep in a waist trainer?
Wearing your waist trainer to bed is doable however, if it feels uncomfortable please remove it and reapply the next morning.
PAYMENTS & SHOP NOW, PAY LATER
We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.
What is Klarna?
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally.Learn more.
How will Klarna use my personal information?
Klarna will handle your personal information in accordance with the information in Klarna's privacy notice and Klarna's Terms and Conditions.
Will this affect my credit score?
When you choose 4 interest-free payments, or Pay in 30 days, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.
How do I pay in 4 interest-free installments?
Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress-free payment options. It is easy, safe to use, and you’re always covered by Klarna's Buyer Protection.
How can I reach Klarna?
You can reach Klarna anytime at https://www.klarna.com/us/customer-service/or by downloading the Klarna App for 24/7 chat.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@jojoglamroom.com
Other inquiries? Let's chat.
Please send us a Direct Message at @jojoglamroom