NO REFUNDS. ONLY EXCHANGES IF YOU HAVE RECEIVED WRONG OR DAMAGED ITEM.

If you have received the wrong or a damaged item, we will provide you with a pre-paid shipping label and ask you to return the merchandise within 48 hours of notice.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.

If your return is accepted, your exchange will be processed and applied to the original method of payment.

Returns of hair extensions are subject to quality approval and inspection by our warehouse personnel before issuing an exchange/store credit. If the condition of the product does not meet the requirements below, the store credit will not be provided.

• Unused
• Unwashed
• Uncombed
• All tags attached
• All original marketing materials included
• No smells other than the hair's natural odor
• The original packaging should be intact, NOT damaged
• Within 30 days of the original purchase date
• Cannot be included in our 25 - 50% off sale
  

Returns of waist trainers or other related fitness products are also subject to quality approval and inspection by our warehouse personnel. If the condition of the product does not meet the requirements below, the store credit will not be provided. Please take extra care to inspect and test all returned items to ensure these requirements:

• Unworn
• Unused
• Unstained
• Unwashed
• No animal or pet hair
• No stretch marks or permanent wrinkles on items
• No deodorant stains
• No broken hooks
• All tags attached
• All original marketing materials included
• No smells other than natural product odors
• The original packaging should be intact, NOT damaged
• Within 30 days of the original purchase date
• Cannot be included in our 25 - 50% off sale

NOTE: We inspect each and every return and if your product is not in mint/new condition, we will take photos of the product received and send them to you for proof. You will not receive store credit for products returned not in mint condition.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows "Delivered".

Please allow up to 3 business days for the store credit to apply to your account.

We offer free standard shipping on all orders $500 and over in the U.S.

We have the following shipping options available in the U.S.

Standard - Delivery in 4 to 6 Business Days

Express - Order by Noon EST. Processing begins that same day. Delivery in 1 to 2 Business Days

Please allow up to 4 business days for processing before orders ship from our warehouse.

Please note we do not ship to freight-forwarding addresses.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

You can track your order with the tracking information provided in your shipment notification by e-mail or by logging into your account on jojoglamroom.com

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

We understand carrier issues and delays can happen and packages may be delivering later than expected. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address—please contact Customer Service for assistance.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days and does not show as "delivered", please contact the carrier to investigate.

Please note, JGR is not liable for missing packages marked delivered. If you believe this was misdelivered, we recommend filing a claim with the carrier directly. Please also note, at this time, we're not currently set up for reshipment of orders and require that a new order is placed with the returned funds.

Please contact us if your package has not been showing any movement for more than 5 days or it is still in transit after the expected delivery date.

Contact: info@jojoglamroom.com

We have the following shipping option available for international orders

Standard (Worldwide) - Delivery in 5-18 Business Days

Please allow up to 4 business days for processing before orders ship from our warehouse.

Please also note we do not ship to freight-forwarding addresses.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

Orders are processed pending item availability and payment approval. During high-volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 3-7 busness days.

Orders placed on Friday after noon or over the weekend will start processing on Monday and ship within 1-3 business days.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Credit Cards

We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped. (excluding pre-orders)

Amazon Pay

When selecting this option at checkout, you will be directed to the Amazon site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to Jojoglamroom.com

Klarna

Simply shop and proceed to checkout as usual. At checkout, you will choose Klarna as your payment method. You will then be directed to the Klarna website to register and provide payment details. If you are already a Klarna user, just log in to your Klarna account. Then complete your order.

We are unable to change or cancel an order after you've placed it.

It is possible that your order may be canceled during high volume periods due to inventory selling out. If your order is canceled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold-out item.

To ensure your security, we take additional steps in verifying the details of your order. If you receive a cancellation notification, please contact Customer Service for more information.

Orders cannot be changed or updated once they are placed as they immediately start processing.

If you'd like to add another item to your order, please place a new order for the item.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.